BD Training Course:
The Block Deputy is the very foundation upon which a Block is built. Strong and effective block deputies ensure that the block itself is strong and well founded. It is the purpose of this document to help and guide block deputies in that which makes a strong block, and to inform them of policies and requirements of them as Block Deputies.
A strong block is built upon the concepts of communication, training, hard work, and leadership. Communication is essential in any team framework including the team. Without communication we are greatly reduced in our effectiveness. As a Block Deputy, communication is necessary for the health of block and hood.
Block Deputies are required to keep in touch with their Block Leader by using the inbox message system, to keep the BL updated of any changes and things that occur within this block. This is then brought together at the end of each week by the BD report which is sent to the BL so that an overview can be kept of how the block is doing, and if problems arise, how we can ~ as a team ~ resolve them.
Training is how staff members know what is required of them. Block Leaders are required to train each of their Block Deputies at the time of hiring, to ensure that each Deputy is aware of all of their duties, and can perform them sufficiently. A trial period of two weeks shall be instituted for all new Block Deputies in which training, and evaluation of the Deputies effectiveness shall take place.
Training for Block Deputies is to take place in the following areas: Policies and procedures within Adventure Colony and their Neighborhood, Block maintenance and controls, Recruiting, Security procedures, HTML for messages.
Policies and Procedures:
Free Spaces
The maximum number of free spaces to be opened within a block at any one time is two (2). These are to be opened only by the Block Leader unless otherwise specified. Free spaces should be rotated regularly, meaning that not the same one be left open for long periods of time.
Deletions
Deletion of 'dead' houses (houses for which the owner has not visited for 32 days)
DO NOT DELETE ANY HOMES AT ALL
(this can only be done by the Colony Leader)
Communication
Block Deputies are required to leave inbox messages for their Block Leader three times a week.
Milestones
Milestones consist of Virtdays, Birthdays, Anniversaries, Experience Points, and other achievements.
BD's should report newly found milestones to their BL's. Milestones can usually be found on a resident's house
or listed in one of their boards.
A Virtday is a resident's immigration date.
Experience Points Milestones occur when a certain level is reached.(ex. 1,000 5,000 10,000 25,000 etc.)
Obscene
All staff should bear in mind that they are representatives of Adventure Colony and their Hood, and as such, their behavior reflects upon the Colony as a whole. Any staff which is found to have used obscenities to express themselves, flooded, or been banned for disruptive behavior shall find their employment terminated.
Block Maintenance and Controls:
Access Rights
This should only be accessed by Block Leaders and above. Any Block Deputy discovered having changed access right will face serious consequences including but not limited to employment termination.
Message to All
This feature is used to send a message to the message boxes of everyone living within the block. Please remember that once the message is sent, it cannot be corrected or erased.
Update
The update feature is used to open free spaces in the block. Only the Block Leader is to use this function. The Block leader may appoint a trusted BD to do that function.
A free space is opened by checking the tick box, and pressing the gray, square update button under the map. To remove a free space, simply uncheck the tick box, and press the gray, square update button.
Check
The Check feature is used by both the Block Leader and the Block Deputies to check the resident's 2-d images. The guidelines for these images are no porn, no nudity, as well as no images depicting illegal activity. The image should be something you would not mind an 8-year-old or your mother seeing.
Message Board
The Message Board is the communication center for the block, therefore; it should be well maintained. Messages need to be deleted after 30 days. It is recommended that all staff read the block, hood, and colony messages.
Inbox
Every Resident has an inbox. This is where personal messages are left.
Every new resident to the block should be left a welcome message in their inbox.
Also once a week, the Block Deputy should leave a message for residents in their inbox, to keep the resident informed, and to provide interaction with the resident. If a Block Deputy or a Block Deputy recruits a newbie, they should inform the newbie of their inbox, and how to use it.
House Deletion
Block Staff see this function on the right hand side of the screen, under each resident's box, and message board. This function is used to delete 'dead' houses of inactive residents. A house is considered dead if it hasn't been visited by the resident for 32 days. If a house is dead the BD's immediate supervisor must be informed.
SPECIAL NOTE
DO NOT DELETE ANY HOMES AT ALL
Information
The information board for each resident is found by clicking the button above the box labeled Information. The resident can customize the Information board, therefore; it needs to be checked by the Block Leader, or one of the Block Deputies. No obscenities or porn are allowed on the Information board.
Links
The links button is found under the Message Board for each resident. As the links can be customized by the resident to show, they need to be checked by the Block Leader, or a Block Deputy for appropriateness, and content.
Online Alert
In order to be notified when someone comes online, Block Deputies should configure their Online Alert feature. To do so, click on the citizen's online link, go to the bottom of the list, and click on Configure. Enter the names of the people you wish to be notified for, and press update.
Security and Security Procedures
It is of the utmost importance for Block Deputies to know, and be able to follow the defined Security procedures in case of security problems within their block, or where they are chatting.
Flooding, Swearing, or Inappropriateness in Public Chat
In the case of a person being obscene or behaving inappropriately in a public chat room, the correct response is to, first inform the person that what they are doing is not right, and politely ask them to refrain from what they are doing. Often times a polite request will solve this problem. If the person ignores the request to cease, the one should contact Security. To do this, go to the Citizens Online link and at the bottom of the list there is a Security Alert button. Press this, and into the message box, enter what is happening, and where you are and press send. You may be asked to supply chat logs or screen shots of what was said or done.
Inappropriate Pictures, Links, or Information Boards
If a Block Deputy finds inappropriate pictures, links or things on the information board, they need to take a screen shot, and contact their Block Leader. If the Block Leader is unavailable, they should attempt to contact either the Neighborhood Deputy, or one of their supervisors. If it is an inappropriate picture, the Block Deputy should make sure it remains locked.
Bots
If there should be a problem with how a bot is programmed, the Block Deputy must inform their Block Leader.